Return and Refund Policy

Effective Date: November 28, 2025

At AWAASHI, we take pride in creating bespoke, made-to-order garments crafted specifically to your measurements. Due to the personalized nature of our products, we have specific policies regarding returns and refunds.

Made-to-Order Policy

All AWAASHI products are made-to-order and individually crafted to your specifications. Once production begins (typically within 24-48 hours of order confirmation), orders cannot be cancelled, modified, or returned unless the item is defective or damaged.

Eligible Returns

We accept returns only in the following circumstances:

• Defective Products: Manufacturing defects or quality issues
• Damaged in Transit: Items damaged during shipping
• Incorrect Item: You received a different product than ordered

Return Process

If you believe your order qualifies for a return, please contact us within 2 days of receiving your item:

Email: contact@awaashi.com

WhatsApp: +971 50 952 2310

Please include your order number, photos of the item and any defects, and a detailed description of the issue. Our team will review your request and provide instructions within 48 hours.

Refund Policy

If your return is approved:

• We will provide a prepaid return shipping label (for eligible cases)
• Once we receive and inspect the returned item, we will process your refund
• Refunds will be issued to the original payment method within 7-10 business days
• You will receive an email confirmation when your refund is processed

Non-Returnable Items

The following items cannot be returned:

• Made-to-order garments without defects or damage
• Items with signs of wear, alterations, or washing
• Products returned after 2 days of delivery
• Items without original tags or packaging

Exchanges

Due to the bespoke nature of our products, we do not offer direct exchanges. If you need a different size or style, you will need to place a new order. If your original item qualifies for a return, you will receive a full refund.

Measurement Accuracy

We provide detailed measurement guides to ensure the perfect fit. Please measure carefully before ordering. We are not responsible for sizing issues due to incorrect measurements provided by the customer.

Contact Us

For questions about returns or refunds, please contact us:

Email: contact@awaashi.com

Support: contact@awaashi.com

WhatsApp: +971 50 952 2310

Business Hours: Daily, 10:00 AM - 10:00 PM (GST)