Privacy Policy

Effective Date: November 28, 2025

At AWAASHI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, shipping address
• Order Information: Products purchased, order history, payment details
• Account Information: Username, password, preferences
• Measurement Information: Custom measurements you provide for made-to-order garments
• Communication Data: Messages, reviews, customer support inquiries

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Create your custom-made garments to your specifications
• Communicate with you about your orders and account
• Provide customer support and respond to your inquiries
• Send you marketing communications (with your consent)
• Improve our products, services, and website
• Prevent fraud and enhance security
• Comply with legal obligations

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: Payment processors, shipping carriers, IT management, data analytics, customer support, cloud storage
• Business Partners: Marketing partners to provide services and advertise to you (with your consent)
• Legal Requirements: To comply with legal obligations, respond to subpoenas, enforce our terms of service, and protect our rights
• Business Transactions: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at contact@awaashi.com.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: contact@awaashi.com

WhatsApp: +971 50 952 2310

Business Hours: Daily, 10:00 AM - 10:00 PM (GST)